Residents have the option to apply for an improved broadband connection via the Universal Service Obligation (USO), which gives consumers the legal right to request a ‘decent’ broadband connection. This may not enable a full fibre connection to the property, but is likely to improve available speeds. Residents can apply to either BT or KCOM for the USO, and can find out more about how it works at the following links:
BT - https://www.bt.com/broadband/
KCOM - https://www.kcomgroupltd.com/
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